For a long time, I used lexware buchhalter for bookkeeping. It was quite easy to make the job. But I was annoyed about the update politics of lexware: so you have to buy every year a new version. That’s not cheap, so I cannot afford this every year.
In Germany, you have to do your sales tax summary reports (Umsatzsteuervoranmeldung) online since 2005, there is a software called Elster. To use this software out of my bookkeeping software, I have bought the new version of lexware buchhalter last year. In the new version, I can nearly only see a better markup. The handling was as bad as in the old version (the same problems, nothing has changed).
But today, ne new version doesn’t work any longer with Elster: Assistent für ELSTER-Übertragung schmeißt mich ohne Fehlermeldung raus. Lexware doesn’t want to give an update for my version (which is only one year old!).
This is surely the last software of lexware I have bought. I can agree about buying new software every 2 or 3 years. But – if I cannot afford a new version – I want to get updates for my software at least for 2 years. Lexware: you have lost one customer. I hope, this text will open your eyes!